Terms and Conditions

Welcome to PPP Clinic a Trading name of Cyvex LTD. By purchasing products from our website (www.pppclinic.co.uk), you agree to the following terms and conditions:

  1. General Information

1.1. These terms apply to all purchases made on our website.
1.2. We sell products for personal use only and reserve the right to refuse service or cancel orders at our discretion.

  1. Pricing and Payment

2.1. All prices are in GBP and include VAT where applicable.
2.2. Payments must be made in full at the time of order via the payment methods available on our website.
2.3. We reserve the right to update our pricing at any time.

  1. Shipping and Delivery

3.1. We ship products to the UK and EU countries. Shipping times and costs are displayed at checkout.
3.2. Delivery times are estimates and may vary due to circumstances beyond our control.
3.3. If your product is delayed or lost, please contact us at Customer Support Email: info@pppclinic.co.uk.

  1. Your Right to Cancel

4.1. Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (UK) and the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your item.
4.2. To exercise your right to cancel, please notify us in writing at info@pppclinic.co.uk and return the product in its original condition.

  1. Returns and Refunds

5.1. You may return a product for a refund or replacement if:

  • The item is damaged or defective.
  • The item does not match its description.
  • You change your mind within the 14-day cancellation period.
    5.2. Refunds will be processed within 14 days of receiving the returned item.
    5.3. Customers are responsible for the cost of return shipping unless the item is faulty or misdescribed.
  1. Product Use

6.1. Our products are intended for personal use and must be used in accordance with the instructions provided.
6.2. We are not responsible for any damage or injury caused by misuse or failure to follow instructions.

  1. Disclaimer and Limitation of Liability

7.1. To the maximum extent permitted by law, we are not liable for any indirect or consequential damages arising from the use of our products.
7.2. Our total liability is limited to the amount paid for the product.

7.3. The PPP Clinic Home Removal Device is designed and manufactured to help individuals remove pearly penile papules at home using a method that has successfully worked for thousands of men worldwide. We are not medical professionals and strongly recommend seeking a professional consultation with a doctor or dermatologist for diagnosis and to review all available treatment options before starting the procedure that is right for you.

Use this product at your own risk. We will not be held liable for any misuse, overuse, device malfunction, or issues arising from unexpected skin conditions, infections, or other incidents. For professional advice, please consult a dermatologist or doctor. 

Using the PPP Clinic Home Removal Device requires precision. The person performing the procedure—whether it is you or someone else—must have good vision, steady hands, and must thoroughly read and follow all the instructions provided. 

If you have any skin conditions or health issues that may affect skin healing, consult a healthcare professional before proceeding with this treatment. 

**Do not perform the treatment if:** 

– You are under 21 years old. 

– You have vision impairments. 

– You are deaf. 

– You have a medical or other condition that affects your ability to perform precise tasks. 

– You do not have the recommended topical anaesthetic cream (for the UK: EMLA 5% Lidocaine/Prilocaine; for outside the UK: Dr. Numb Lidocaine 5%) to use during the treatment. Links to purchase these items are provided upon purchase of the device. 

– You are unsure whether you have pearly penile papules. If in doubt, seek medical advice for confirmation, as these instructions are specifically for pearly penile papules removal only. 

7.4. By purchasing and using the PPP Clinic Home Removal Device, you acknowledge and agree to the following: 

  1. **Proper Use:** You must carefully and fully follow all instructions provided with the product. Failure to do so may result in harm, injury, or unintended outcomes.
  2. **User Responsibility:** Use of this product is entirely at your own risk. You are responsible for understanding the instructions and ensuring the product is used safely.
  3. **No Liability:** The PPP Clinic will not be held liable for any injuries, damages, or losses resulting from improper use, failure to follow instructions, or misuse of the product.
  4. **Professional Advice:** This product is not a substitute for professional medical advice or services. Consult a qualified professional if you are unsure about using the product safely.
  5. **Indemnification:** By using this product, you agree to indemnify and hold the PPP Clinic harmless from any claims, damages, or costs arising from your use of the product.

Refund Policy

At PPP Clinic, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help.

  1. Refund Eligibility

1.1. You are eligible for a refund if:

  • The product is faulty or damaged upon arrival.
  • You receive the wrong product.
  • You change your mind and return the product within 14 days of receiving it, provided it is unused and in its original packaging.
  1. How to Request a Refund

2.1. To request a refund, contact us at info@pppclinic.co.uk with your order number and a description of the issue.
2.2. We may ask for photos of the product to assess its condition.

  1. Return Shipping

3.1. You are responsible for the cost of return shipping unless the product is faulty or incorrect.
3.2. Ensure the product is securely packaged to prevent damage during transit.

  1. Refund Processing

4.1. Once we receive the returned product, we will inspect it and notify you of the refund status.
4.2. Approved refunds will be processed to your original payment method within 14 days.

  1. Exclusions

5.1. We do not accept returns or refunds for:

  • Used or opened products (unless faulty).
  • Products not purchased directly from our website.
  • Products damaged due to misuse or neglect.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.